Casino / Mobile
This policy explains what information picklq collects when you access your account, how we use it, and what choices you have over your own records. Access and availability depend on local law and eligible regions in the Philippines.
When you open an account with us, we collect the details you provide during registration — your name, contact information and account credentials. We also collect session data generated each time you log in: pages visited, game categories accessed (such as slots, live dealer tables or table games), and actions taken in your wallet. Payment context such as your chosen method — whether InstaPay, PESONet or Bank Transfer — is recorded as part of your transaction history, not shared with unrelated third parties. We use this information to operate your account, process your transactions and respond to support requests you raise. We do not sell your personal data to advertisers. Retention periods follow applicable data-handling standards, and records are removed or anonymised when they are no longer needed for the purpose they were collected. You may ask us to review what we hold at any time through the support channel shown in your account. This policy applies wherever picklq services are accessed by eligible members, subject to local law.
Not every interaction with picklq falls under the same privacy scope. Understanding which areas this policy governs — and which fall outside it — helps you know where to direct a question about your data.
Login events, session activity and account settings are within scope. We record when your account is accessed and from which device type, so you can verify activity through your account history tab.
Wallet movements linked to InstaPay, PESONet or Bank Transfer are recorded within your transaction log and covered by this policy. We do not pass individual transaction details to unrelated external parties.
How you browse game categories — slots, live dealer, table games — is collected as usage data to keep the service functional. This data is not used to build advertising profiles for third-party platforms.
Links or integrations outside picklq's own platform are not covered by this policy. If you leave our pages via an external link, the privacy practices of that destination apply instead of ours.
You hold specific rights over the personal data we keep on your account. These are not abstract entitlements — each one maps to a concrete action you can take. To review the records we hold, log in and open the account settings section; your transaction history, registered contact details and session log are visible there. If any detail is incorrect — a wrong contact number or an outdated email address — you can update it directly in the account edit fields or ask our support team to correct it on your behalf. To raise a question about how your data is used, contact us through the support channel listed under your account. If you want to request removal of your data or object to a specific use, send your request in writing through the same channel and we will respond within the timeframe required by applicable rules. We do not require a reason to action a correction request.
Log in, open account settings, and check your registered details, transaction history and session log. Everything we hold that is linked to your account is shown there without needing to contact support first.
Update your contact information directly in the account edit fields. For changes that require identity verification, our support team can guide you through the steps shown in your account dashboard.
Use the support contact path in your account to submit a written question about how we handle your data. We respond according to applicable data-handling timelines, not an internal ad hoc schedule.
Send a written removal or objection request through our support channel. We assess each request against our retention obligations and confirm the outcome to you in writing once a decision is reached.
If you have a question about this policy, a correction to request or a concern about how your data is handled, the paths below are where to start. Each route connects to the same support team; choose whichever fits your situation.
Open your account dashboard after login and select the support option. This is the direct route for data questions, correction requests and policy clarifications tied to your specific account.
For formal data-removal or objection requests, submit in writing through the support channel. We confirm receipt and respond within the timeframe required under applicable data rules.
If a section of this policy is unclear or you need to know how a specific data type is handled — such as your InstaPay or PESONet transaction records — ask through support and we will clarify in plain terms.
Picklq applies data-handling practices across four areas: how data is secured in transit and at rest, how cookies operate on the site, how long records are kept, and how you request changes. Each area is designed to keep your information accurate and accessible to you without unnecessary exposure.
Account credentials and transaction records — including wallet movements via InstaPay, PESONet or Bank Transfer — are transmitted over encrypted connections. Access to your account data within our systems is restricted to staff with a direct operational need.
We use cookies to keep your session active after login, remember your language and display settings, and understand how game categories are used across the site. You can manage cookie preferences through your browser settings; some functions may be limited if cookies are disabled.
We keep your account data for as long as your account is active and for a period after closure as required by applicable rules. Records that are no longer needed are removed or anonymised. You can request an earlier review of your data by contacting support in writing.
Correction and removal requests are handled through the support channel in your account. We do not require you to justify a correction request. For removal, we confirm whether retention obligations apply before acting — and we communicate the outcome to you directly.
These questions cover what members in the Philippines most commonly ask about how their data is handled, what rights they hold and how to act on them.
We collect the details you provide during registration — name, contact information and login credentials. After that, we record session activity, game category usage and wallet transactions linked to your chosen payment method, such as InstaPay, PESONet or Bank Transfer.
Your transaction records — including wallet movements processed through InstaPay, PESONet or Bank Transfer — are not shared with unrelated third parties. Data may be disclosed only where required by law or to process your transactions through the relevant payment rails.
Log in and open account settings. Your registered details, transaction history and session records are visible there. If you need a formal summary of everything we hold, send a written request through the support channel in your account and we will prepare it.
Yes. Minor corrections — such as a contact number or email address — can be updated directly in the account edit fields after login. Changes that require identity verification are handled through our support team, who will follow the steps shown in your account dashboard.
We retain account records for a period after closure as required by applicable rules. Once that period passes, records are removed or anonymised. If you want to query the retention period for a specific data type, contact us in writing through the support channel.
Submit a written removal request through the support channel in your account. We assess each request against our retention obligations — some records must be kept for a defined period by law — and we confirm the outcome to you in writing once the review is complete.