Casino / Mobile
These terms govern how your account, transactions and data are handled on picklq. Access and eligibility depend on local law and are available only where permitted in your region.
Picklq operates under the condition that access to its platform depends entirely on the laws and regulations applicable in your region. We do not assert eligibility for you — that determination sits with you and the rules of your local jurisdiction. Where local law permits access, these terms apply to every interaction you have with the platform: your account registration, wallet activity, game sessions and any support requests you raise. Payment context matters here. When you initiate a transfer through InstaPay, PESONet or Bank Transfer, the transaction record is tied to your account and is subject to the same policy obligations as all other account activity. We retain those records as part of our standard account administration. If you believe a record is inaccurate, you have a route to raise it — detailed in the Rights section below. This policy is written to give you a clear picture of what we handle, how long we keep it and who to contact if something needs to change. It is not a warranty of uninterrupted service, and it does not override any applicable local regulation. Where local law contradicts any provision here, local law takes precedence. Read each section in sequence; each one builds on the last.
Not every part of your experience sits under the same policy clause. Below is a clear breakdown of what is covered, what is not and where the boundary falls so you know exactly where to direct a question.
Your login credentials, account registration details and session activity are within scope. This includes any verification steps shown in your account settings and the access history we keep on file for account security purposes.
Wallet deposits and withdrawals processed through InstaPay, PESONet or Bank Transfer are covered. The policy applies to how we store those records and how you can request a review — not to the processing rules of the payment network itself.
Game content supplied by Habanero, Pragmatic Play, Bigtime Gaming and CQ9 is hosted on the platform but governed by the respective studio agreements. We are responsible for the access layer; the game rules sit with the content provider.
Any external service you connect to from picklq — including your bank, e-wallet provider or mobile network — operates under that provider's own terms. We are not a party to those agreements and cannot be held to their conditions.
You have concrete actions available under this policy, and each one follows a clear path. To review the data we hold on your account, log in and navigate to the Account section — your registration details, transaction history and session logs are displayed there. If any detail is incorrect, you can update basic profile fields directly from the same screen; for records you cannot edit yourself, raise a correction request through our support channel and include the specific field and the correct value. Raising a policy question does not require a formal process. Use the contact routes listed in the Support section below and describe the specific record or clause you are asking about. We will respond through the same channel. If you want to request that certain data be removed, note that account and transaction records tied to InstaPay, PESONet or Bank Transfer activity are retained for a standard period to meet our internal administration requirements — we will confirm the applicable retention window in our response to your request.
Log in and go to the Account section. Your profile data, wallet history and session logs are visible there. This is the first step before raising any correction or policy question with our support team.
Update editable fields — name, contact details, wallet references — directly in account settings. For fields locked after verification, submit a correction request through support with the specific detail and the change you need made.
Use the contact paths in the Support section. State the clause, the record or the transaction reference you are asking about. We respond through the same channel you used and aim to give a substantive answer, not a redirect.
Retention periods apply to account and payment records. When you submit a removal or amendment request, we confirm the applicable period in our reply. Requests tied to active account balances are handled after any open session is resolved.
Policy questions have dedicated contact paths. If your question is about a specific transaction record, account detail or clause in these terms, use the routes below and include enough context for us to locate the relevant record on our end.
Open the chat widget from any page while logged in. Describe the policy section or account record your question relates to. For transaction queries, have your InstaPay or PESONet reference ready.
Send your policy question to our support address shown in the Help section of your account. Include your registered email, the relevant clause or record and any transaction reference tied to your query.
The Help section inside your account lists common policy questions with step-by-step paths. Check there first for account access, data review and correction steps before raising a direct contact request.
These four areas cover how we approach the obligations that sit behind this policy. Each one is grounded in what we actually do with your account, not a broad statement of intent.
Account registration details, session logs and payment records from InstaPay, PESONet or Bank Transfer are stored in our internal systems. We do not sell or transfer your data to third parties outside of what is required to process your transactions or respond to a lawful request.
We use functional cookies to keep your session active and remember your account preferences. Analytics cookies help us understand how the platform is used on mobile. You can manage cookie preferences from the settings link in the footer.
Your account is protected by the login credentials you set at registration. Access attempts are logged. If you notice an unrecognised session in your account activity view, contact support immediately using the live chat route so we can act on it promptly.
We keep account and transaction records for the period specified in our retention schedule, which we confirm on request. Policy changes are posted on this page; the update date is shown at the top. Continued use of the platform after a change means you have accepted the revised terms.
These are the questions we receive most often about this policy. Each answer points to the specific account path or contact route you need, rather than a general direction.
Access to picklq and the application of these terms depends on whether your region permits it under local law. Where local law allows access, this policy applies in full to your account, your transactions and your use of the platform.
Log in and open the Account section. Your profile details, transaction history including InstaPay and PESONet records, and session logs are all visible there. If you believe a record is missing or incorrect, raise it through live chat or email support.
Editable profile fields can be updated directly in account settings after login. Fields locked after verification require a support request. Include the specific field and the correct value when you write in — this lets us locate the record and process the correction without additional back-and-forth.
We retain account and payment records for a standard period tied to our internal administration requirements. The exact retention window for your account is confirmed when you submit a data or removal request. Active account balances are resolved before any removal request is processed.
Use the live chat widget while logged in, or send an email to the support address shown in your account's Help section. Name the specific clause or transaction reference in your message. We respond through the same channel and give a specific answer, not a redirect to a general page.
Changes are posted on this page with an updated date shown at the top. Continuing to use the platform after the updated date means you have accepted the revised terms. If you disagree with a change, contact support before using the account further so we can note your concern.